SHIPPING & RETURNS
All returns are subject to manufacturer approval, and requests for returns will not be accepted after 15 days of the initial purchase. Accepted returns are subject to a re-stocking fee of 15% of the products purchase price. In the event that SolidCAD needs to cancel a transaction, the customer is entitled to a full refund or credit. SolidCAD will pay the return shipping costs if the return is a result of our error (or if you receive an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper for physical products, however, in many cases you will receive a refund more quickly. For physical products this time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes SolidCAD to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
SolidCAD can ship to virtually any address across Canada. Note that there are restrictions on some products, as some products cannot be shipped to select Canadian destinations.
When you place an order, SolidCAD will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose for all orders involving physical products. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that all orders that involve a physical product are subject to a $50 shipping and handling fee. Any oversized packages are subject to a shipping and handling fee higher than $50.